Innovation Success Stories
A major logistics service provider, TNT Express organized an improvement team to focus on fast and consistent delivery of shipments at one of the company’s major airport hubs. By applying innovation tools within a Lean Six Sigma project, the team was able to find a far better solution than originally expected, developing a simple process that reduced average lead times considerably.
By applying BMGI’s D4 framework and innovation tools and techniques, OnTech solved the challenge of making self-heating portable liquid containers commercially feasible. The invention was featured by Fortune magazine as one of the most innovative new products of the year in 2005, and was noted by the History Channel as one of the most innovative packaging solutions in the last hundred years.
Emergence is a major Asian conglomerate that has grown rapidly over the past decades—and is continuing to expand. As part of its long-term view, the company decided to implement a rigorous, reliable and predictable innovation process and connect its leadership development program directly to the innovation program in order to democratize innovation in the business.
The triage system for a major hospital network in Boston had determined triage problems and inefficiencies were compromising the quality of patient care, as well as the hospital’s fiscal targets. By automating patient check-in, and by using the TRIZ contradiction matrix, the hospital arrived at a staffing solution that took a major step toward patient satisfaction. The formerly serial activities of administrative and medical triage were now simultaneous, and patient wait times dropped. In addition, diagnostic reliability rose.