It's interesting to note that the success of nearly all Lean and Six Sigma projects is measured based on the change in some "primary metric." But how well is that metric aligned with the overall metrics of an organization?

During this workshop, you will learn how to design metrics that work. Most good metrics are constructed. Few good metrics simply take available data and plot against time, as is so often done. Most well designed metrics include both a numerator and denominator, and many are what are known as "composite" metrics (think about your credit score or the NFL's quarterback passer rating as examples).

Through practical examples and interactive group exercises, you will come away with a new appreciation for the importance of designing good metrics and some new skills to help you actually do it.