Metrics are like anything of import: there’s a lot riding on getting them right, and the consequences of getting them wrong can be severe. That’s why there are foolproof techniques for building, implementing and evolving a system of metrics for your processes, operations and organization.

This practical webinar will prime you for making valid, effective metrics and “key performance indicators.” How do you design a metric when you don’t have one? How can you tailor a metric to ensure its yielded information is actionable and controllable? Why is it important to present metrics visually, and how is this best done?

Wes Waldo—COO of BMGI and noted consultant, Lean master, author and speaker—will answer these questions as he leads this session. Wes’s mastery of measurement systems, combined with his unique insights, make this webinar a must for all operational and process leaders.

BMGI is authorized by IACET to award 1 CEU to individuals who participate in all eight webinars and complete the additional learning activities associated with each webinar.