Competitive Advantage from Better Interactions

In this article Scott C. Beardsley, Bradford C. Johnson and James M. Manyika talk about the positive effects of, and how to properly manage tacit interactions in a company.  In the current business market, tacit interactions are increasingly important because they create competitive advantage if supported with the right management techniques.  Unlike production lines and other processes where variables are indications that the process is improvable, tacit interactions constantly change making the process a challenge to deal with.  Training somebody takes experience and apprenticeship, but the training is worth it because the resulting competitive advantage is increasingly hard to match.