40 Inventive Principles with Applications in Service Operations Management

In this article Jun Zhang, Kah-Hin Chai and Kay-Chuan Tan discuss the 40 Inventive Principles and provide examples of each principle being applied with respect to different service operations applications.  The 40 Inventive Principles were developed to allow practitioners to create solutions to problems through the use of TRIZ methodologies.  Through these examples practitioners can observe the 40 Inventive Principles at work and learn to apply these methods to their own service operations problems.