Many businesses have found tremendous opportunity for applying the principles of Six Sigma to service-oriented projects. Consequently, transactional business processes are quickly becoming a principle target for Six Sigma work.

BMG's Transactional ToolMaster Workshop is designed to complement traditional Green Belt, Black Belt and Master Black Belt training by teaching students advanced problem solving techniques that are especially applicable to the service industry. BMG's curriculum provides practitioners with a number of new tools they can use to effectively tackle common transactional problems.

What Students Learn:

• How to better identify and define opportunities for transactional process improvements.
• Ways to enhance your practitioner and project mentoring capabilities.
• How to apply attribute analysis techniques not taught in the standard DMAIC curriculum to transactional processes.
• Special techniques for analyzing processes in a transactional environment.
• How to acquire and analyze survey data for driving Voice of the Customer (VOC).
• New methods for prioritizing and forecasting problems.

Course Length:	5 days.
Who should attend:	Useful for Six Sigma practitioners working in transactional environments, Master Black Belt candidates and Black Belts who have completed at least one Six Sigma project.