 This month's Question: "Project Prioritization, Where Do We Start?"
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BMG Authors New Lean Six Sigma Book
Why? Because both Lean and Six Sigma techniques are powerful and necessary for any organization.
Charleston Area Medical Center SCORE
Learn how one hospital emergency department used Lean principles to dramatically reduce patient wait time.
The Voice of the Customer
How to find out what your customers really want.
 BMG Authors New Lean Six Sigma Book
Ask anyone what Lean Six Sigma is and how you do it, and you are likely to get a wide array of answers.
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That is because organizations are still trying to figure out how to implement two different methodologies in an integrated fashion for greater results. There is a lot of ambiguity around blending Lean and Six Sigma, and it is not easy but it has to be done.
Why? Because both Lean and Six Sigma techniques are powerful and necessary for any organization. More |
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Sign up to get a complete tour of this powerful guide for planning and managing your Six Sigma initiative.Upcoming eHandbook Webinars:
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 CAMC's ED Reduces Wait Time and Improves
Patient Satisfaction
If you've ever visited an Emergency Department, the word "express" may not come to mind. You may have felt the wait was too long.
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You may have been asked the same questions over and over again. And you might have noticed there were a lot of people there, some of whom didn't seem to actually have an emergency.
If you've been there, rest assured the emergency personnel were probably sharing your frustration. Although ED's are typically fast-paced, and the staff tries to treat patients as quickly as possible, inefficient processes can result in a chaotic situation for both patients and staff. More |
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BMG hosts bi-weekly live demonstrations of the Six Sigma Wizard, Sign up to get a complete tour of this powerful online resource center.
Upcoming Wizard Webinars:
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 Getting to the Unarticulated Voice of Your Customer
Listening to the "Voice of the Customer" has almost become synonymous with smart business in recent years.
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So I think it's interesting, and appropriate, to examine what it means to listen to the voice of the customer and to discuss whether it's good, bad, or indifferent; who should listen, who shouldn't, and the risks associated with listening to what your customer has to say. More |
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