In this article Thomas A. Stewart and Anand P. Raman interview Katsuaki Watanabe, the president of Toyota. The main topic includes the Toyota way of operating and whether or not Toyota will be able to keep up with its drastic expansion. When asked about some expansion issues that popped up Watanabe talks about keeping issues public in the company so people become motivated to fix them. He then proceeds to discuss the importance of focusing on quality and what comes along with doing so.
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by in Harvard Business Review on July 01, 2007
