In this article James P. Hackett talks about his company Steelcase and the process they use when designing and implementing new products. Steelcase uses a four step implementation process designed to make them slow down and consider all the aspects of the project before executing. This also allows Steelcase to learn from their mistakes and gives them the ability to scrap a project if the information is leading them down an undesired path.
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by in Harvard Business Review on April 01, 2007
