In this article David A. Garvin and Michael A. Roberto dissect the business decision making process. When a company makes decisions it must first recognize good decisions come from a process including inquiry not advocacy. A group should then be created with a leader which takes them through conflict, consideration and closure in a constructive fashion. After coming to a fair decision it must be monitored by periodic assessment using strategies such as multiple alternatives, assumption testing, well-defined criteria, and dissent and debate. If all the factors of a good decision making process are taken into consideration during the process, then the resulting decision is well on its way to being successful.
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by in Harvard Business Review on September 01, 2001
