Fair Process: Managing in the Knowledge Economy

W. Chan Kim and Renee Mauborgne make clear the importance of fair process in a cooperation between executives (managers included) and the laborers in a cooperation.  The main point of this article is to talk about a main conversational void experienced across cooperation today.  The idea is many managers make unclear the overall goals in a cooperation causing the laborers to loose confidence and trust in their managers, drastically declining productivity.  Using a fair process the company is able to take care of the conversational void bringing laborers online with the cooperation's overall goals even if they disagree with the projected outcome.