Cracking the Complexity Code

In this article Suzanne Heywood, Jessica Spungin and David Turnbull talk about managing complexity.  Two types of complexity exist including institutional complexity and individual complexity.  Mostly complexity is an aspect companies try to minimize in order to make their systems more efficient and effective, but if complexity is split into institutional and individual, companies can utilize it as a competitive advantage.  Taking into account clarity of accountability, control in key areas and coherence a company is able to take complexity and turn it into an effective strategy.